Personalized Cigar Case Travel - Engraved Cigar Holder Gift for Men, Groomsmen Gift

Production / Shipping

Shipping can vary greatly depending on the shipping destination. The lead time usually takes 3-5 business days. Orders are shipped within 5 business days (Monday-Friday).

If you need a rush order, please add the "Next day production or Same day production options" to your cart and it will automatically rush your order to engraving in 1-2 business days. Otherwise we will use the processing time shown in the listing. It does not upgrade your shipping method.

Please note that postal services are experiencing massive delays in shipping + delivery times and we cannot guarantee a delivery date.We are doing everything we can to get your order out to you as quickly as possible!

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Change My Address

Please be sure to double check your shipping address before placing your order.

We are able to change the shipping address of an order before it has shipped - please note that once packages have shipped, no changes can be made.After ordering, you have 1-2 hours to make changes to your order until it is engraved or sent to production.

To change your shipping address, please contact us.

We are not responsible for items that are undeliverable or shipped to the wrong address provided by the buyer.

If undeliverable items are returned to us, we will re-ship them to the correct address. The buyer is responsible for all additional shipping charges.

What do I do if I need to change the Personalization?

If you contact us within 1 hour of purchase we can update/correct your personalization.

Please check your spelling before submitting the order !!!Please note that once your order has been engraved and shipped out we cannot make any changes!!!

My Order Arrived Damaged/Incorrect

We're so sorry to hear your order didn't arrive in perfect condition!In the rare event that your order arrives damaged, please contact me within 1-3 days of delivery and provide me with photos of the damage. Once verified, I will send you a new shipment. Submissions after 1-3 business days are required to repurchase the item. Please contact me as soon as possible if your product arrives damaged.

Bulk Orders

Absolutely! We offer a bulk discount for orders 10+ of the same project ordered at the same time. When you are ready to place your bulk order, contact me first to receive your bulk order discount!

This custom engraved gifts FAQ covers everything you need to know about personalized products, engraving, shipping, and orders at The Steeplechase.

Find answers to the most common questions about our personalized gifts, engraving process, shipping times, and order policies. This FAQ covers everything you need to know before placing an order with The Steeplechase.

Production & Shipping

All personalized items are made to order. Standard processing time is 1-3 business days. Shipping times vary depending on your location, but most orders are delivered within 3-5 business days after production.

If you need a rush order, you can select the Same Day or Next Day production option directly on the product page or in your cart.

Same Day production prioritizes your order for engraving within the same business day. Next Day production ensures your item is completed within one business day.

Please note that rush production speeds up processing time only and does not change the shipping speed.

Personalization & Engraving

You can customize your item with names, initials, dates, or short text. All engraving is permanent and done using professional laser engraving equipment in the United States.

Please double-check your spelling before submitting your order. Once engraving begins, changes cannot be made.

Order Changes

If you need to update your order, contact us as soon as possible. Changes can only be made within a short window before production begins. Once the item is engraved or shipped, modifications are no longer possible.

Incorrect Address

Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.

If a package is returned due to an incorrect address, the buyer is responsible for reshipping costs.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 3 days of delivery and provide photos. Once verified, we will send a replacement.

Bulk Orders

We offer discounts for bulk orders. If you need multiple personalized items for events such as weddings, corporate gifts, or groomsmen sets, please contact us for a custom quote.

General Questions

If you have any additional questions, feel free to contact us at info@steeplechaseshop.com