FAQ - Personalized Gifts & Engraving

All personalized items are made to order. Production takes 3 to 5 business days with engraving. For Standard and Next Day orders, an order placed before 6:00 PM Central counts that day as production day 1. Shipping time is added after production and depends on the shipping method you choose at checkout. Saturday shipping runs from November 6 to December 19, 2026.

Yes. Select Same Day Production or Next Day Production directly on the product page or in your cart.

Same Day: order before 12:00 PM Central and your item ships that day. After 12:00 PM, it is engraved that day and ships the next shipping day.
Next Day: your item is completed within one business day. Order before 6:00 PM Central and that day counts as production day 1; it ships the next business day.

Rush production speeds up engraving only - it does not change shipping speed.

You can engrave names, initials, dates, short messages, or custom text. All engraving is done with professional laser equipment in the United States, producing a clean permanent finish, in a color set by the material: black on the cutter set and tube; darker than the surface on the PU cases, the axe and the carabiner plate; gold on the black Zippo; beige on the brass Zippo and the watch rolls; silver on the black-coated flasks, lighters and knives.

Please double-check your spelling before submitting - once engraving begins, changes cannot be made.

Laser engraving is permanent. It will not peel or wash off. The design is etched directly into the surface of the material.

We typically engrave based on your submitted text. If you need a preview before production, contact us before placing your order and we will do our best to accommodate.

Contact us as soon as possible at info@steeplechaseshop.com. You can change or cancel your order within 2 hours of placing it; after that it is in production. Rush orders go into production at once and cannot be changed or canceled. Once the item is engraved or shipped, modifications are no longer possible.

Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned due to an incorrect address, the buyer is responsible for reshipping costs.

Contact us within 3 days of delivery at info@steeplechaseshop.com and include photos of the issue. Once verified, we will send a replacement at no additional cost.

Yes. We offer discounts for orders of 10 or more items - perfect for groomsmen sets, wedding parties, corporate gifts, or any group event. Contact us for a custom quote and we'll work out the best option for you.