Privacy policy

What information do you collect directly from me?

When you place an order or contact us, we collect your name, email, phone number, billing and shipping address, and payment confirmation. If you create an account, we also store your login credentials. If you contact support, we keep records of that communication.

Do you collect data automatically when I browse?

Yes. Like most websites, we automatically collect usage data including your IP address, browser type, device info, and pages visited. We use cookies and similar technologies to do this. You can disable cookies in your browser settings, though some features may stop working.

Do you get information from third parties?

Yes. Our store runs on Shopify, which processes payments and stores order data on our behalf. Payment processors collect your card or bank details to complete transactions. We may also receive data from advertising platforms when you interact with our ads.

Why do you need my personal information?

We use your information to process and fulfill your order, send order confirmations and shipping updates, manage your account, handle returns or exchanges, and respond to your support requests. Without this information we cannot complete your purchase.

Will you send me marketing emails?

We may send promotional emails about new products, offers, or updates. You can opt out at any time by clicking "unsubscribe" in any email. We will still send non-promotional emails related to your orders and account.

Do you use my data for fraud prevention?

Yes. We use your information to detect and prevent fraudulent, illegal, or malicious activity. We recommend keeping your account credentials private. If you suspect your account has been compromised, contact us immediately at info@steeplechaseshop.com.

Do you sell my personal information?

No. We do not sell your personal information to third parties. We do not share it for advertising purposes without your knowledge.

Who do you share my data with?

We share your information only with Shopify (our store platform), payment processors, shipping carriers, and other vendors who help us operate the store. All third parties are required to handle your data securely. We may also disclose information if required by law.

What are cookies and do you use them?

Yes. Cookies are small files stored on your device. We use them to keep your cart active, remember your preferences, and analyze how visitors use our site. For details on Shopify's cookies, visit shopify.com/legal/cookies. You can block cookies in your browser settings at any time.

What rights do I have over my personal data?

Depending on where you live, you may have the right to access, correct, or delete your personal information; receive a copy of your data; restrict how we process it; and withdraw consent at any time. To exercise any of these rights, email us at info@steeplechaseshop.com.

Do you collect data from children?

No. Our store is not intended for children. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with their data, contact us and we will delete it promptly.

Is my information transferred internationally?

Your information is stored and processed in the United States. If you are located in the EU or UK, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses where applicable.

Can this policy change?

Yes. We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically.

How do I contact you about privacy concerns?

Email us at info@steeplechaseshop.com for any questions about this policy or to exercise your data rights. We will respond in a timely manner as required by applicable law.